We are open again

Safety is our top priority

We’re happy to be able to welcome you again to our museum, museum café, conservatory and garden. Additional measures and house rules apply to make your visit not only possible, but safe and enjoyable as well. We are observing the current RIVM guidelines and strongly urge you to do the same. Everyone will then be able to enjoy a fascinating journey of discovery at our museum once again.

Our rules at a glance

Maximum number of visitors

To ensure that everyone can stay 1.5 metres apart, a maximum of 96 people will be allowed into the museum at any given time. We will spread out visits properly and ensure the maximum number of visitors is not exceeded.

Reservation required?

In order to ensure access to the museum on the date and time you wish, it is best to book in advance. You can make your reservation online.

Visit the museum alone, with your partner or your children

Only people who live in the same household (this includes housemates and couples, as well as families) are allowed to visit the museum together without keeping a distance of 1.5 metres.

Hygiene measures

The museum is cleaned regularly. Hand sanitiser gel is available at central locations. Given that there are high-touch surfaces in many parts of the museum, you will be given gloves when you enter. You are obliged to wear these gloves for your own protection as well as ours.

Follow the designated route and observe a distance of 1.5 metres

A fixed route has been marked out and one-way movement applies. Inside the museum, follow the written and verbal instructions and directions of our staff. Keep your group or family together and observe a 1.5 metre distance from other visitors who are not part of your group.

Stay home if you have cold-like or flu symptoms

Do not come to the museum if you have symptoms like coughing, sneezing, muscle pain, shortness of breath or fever. We will be happy to welcome you another time and you can change your booking up to 24 hours before your planned visit.

Provision and storage of personal data

When you make a reservation , we will ask you for your personal details. Your personal data will be stored safely in a GDPR-compliant manner and will be destroyed 4 weeks after your visit.


How can I make a reservation?

You can only reserve tickets online, click here  and select EN- English

Do I have to make a reservation if I have a Museumkaart or Rotterdampas?

Every visitor must make a reservation for a date and time in order to visit the museum. This applies to everyone, even those entitled to free admission like children under 18, holders of a Rotterdampas or Museumkaart, and Friends of the museum. On entry, we will check the date and time of your reservation. Bring along your Rotterdampas, Museumkaart, Dutch student card or CJP and present it when you enter.

Can I pay in cash?

No, the museum only accepts payment by card. It is not possible to pay in cash.

Can I go to the museum with a friend?

Yes, but you must stay 1.5 metres apart. You can only visit the museum together (with no distancing) if you are members of the same household. Make separate reservations.

Is the museum café open?

Yes, the museum café, conservatory and garden are all open. A limited number of tables and chairs are available to ensure that people are 1.5 metres apart. A maximum of 30 people are allowed in the café and conservatory, with one household per table. You cannot pay for food and beverages in cash.



Where can I find the usual visitor information?

Click here for the museum’s opening hours and ticket prices, travel directions and accessibility.

What is there to see and do?

Permanent exhibition

You can go on an exciting journey of discovery through the history of Dutch taxes and the world of customs. Relive bygone eras, investigate contraband and see things differently.